Where can I find professional help for a gaming problem?

Start by contacting the hbji support team — we are available 24/7 via live chat and at support@hbji.lat. You can also speak with a professional mental health counsellor. Talking openly with family and trusted friends can help as well.

For Ages 21+

hbji's Responsible Gaming Policy

hbji believes gaming is for enjoyment — not stress. We are committed to ensuring the safety and wellbeing of every player on our platform.

Why Responsible Gaming Matters

When fun becomes a problem — how to recognize it and what to do

Online gaming is a source of entertainment for millions of people. However, like any form of entertainment, it is important to maintain boundaries. At hbji, we want every player to enjoy gaming without financial or mental stress.

Gaming stays enjoyable when it is done voluntarily and within a set budget. But sometimes a player may go beyond their own limits. At that moment, hbji is there to provide support.

Our responsible gaming framework includes deposit limit setting, temporary break options, self-exclusion, and round-the-clock support. If you feel gaming is having a negative impact on your daily life, please read the information on this page carefully.

For ages 21 and above only

Important Warning

Gaming should never be seen as a source of income. Continuing to play in the hope of recovering lost money is dangerous. If you feel gaming is affecting your family, work, or financial security, seek help immediately.

Our Commitment

hbji never encourages harmful gaming behaviour. We are working to ensure a safe and fair gaming environment for every user.

Our Protection Tools

Use these features on hbji to keep yourself safe

Deposit Limits

Set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately — if you request to increase the limit, a waiting period applies to prevent impulsive decisions.

Temporary Break (Cooling-Off)

When you feel you need a rest, temporarily close your account for 24 hours, 7 days, or 30 days. During the cooling-off period you cannot log in or deposit, but the account will reopen automatically once the period ends.

Self-Exclusion

If you feel you need a long-term break, apply for self-exclusion. Once this step is activated, it is not possible to reopen the account before the set period ends — this is the highest level of protection.

Time Alerts

hbji provides time-based reminders to keep you aware of long gaming sessions. After a set period, a message will appear encouraging you to take a break.

Gaming History Review

Log in to your account at any time to view your gaming and deposit history. This transparency helps you review your own habits and make informed decisions.

24/7 Support

If you are concerned about gaming at any time of the day or night, contact our support team. We provide assistance in both Bengali and English via live chat and email.

Signs of Problem Gaming

If you notice these signs, seek help — acting early makes it easier

Chasing losses: Placing larger bets after a loss to try to recover — this is the most common warning sign.
Playing beyond your budget: Gaming using money meant for living expenses or money belonging to others.
Hiding your gaming: Keeping your gaming habits secret from family or friends.
Neglecting work or family: Ignoring work, studies, or family responsibilities because of gaming.
Unable to stop gaming: Repeatedly returning to gaming despite trying to stop.
Emotional dependence: Feeling normal or happy only while gaming.

Safe Gaming Tips

Following these habits keeps gaming enjoyable at all times

Set a budget first. Decide how much you will spend before you start gaming. Do not go beyond that limit.

Treat gaming as entertainment. Do not expect to earn money from gaming. It is a form of entertainment, not income.

Set a time limit. Decide in advance how long you will play each day and stick to that time limit.

Do not play under stress. Avoid gaming when you are feeling down, angry, or tired. It is hard to make good decisions in that state.

Take regular breaks. During long sessions, take at least a 10–15 minute break every hour. Get up and walk around.

How to Use the Protection Tools

Setting a Deposit Limit

Find the "Responsible Gaming" section under Account Settings.

Select a daily, weekly, or monthly deposit limit.

Type in your preferred amount and confirm — the limit will take effect immediately.

Lowering a limit takes effect immediately; a waiting period applies when increasing a limit.

Applying for Self-Exclusion

Contact hbji via live chat or send an email to [email protected].

Request self-exclusion — state the duration you want.

Our support team will block the account as quickly as possible.

The account cannot be reactivated before the period ends.

No promotional messages will be sent while self-exclusion is active.

Contact Us for Support

If gaming feels like it is becoming a problem, never try to handle it alone. hbji's support team is by your side seven days a week, twenty-four hours a day. We can communicate in both Bengali and English.

Ways to Get in Touch

Live Chat: Start a live chat on the site at any time — the fastest way to reach us.

Email: [email protected] — you can share your concerns confidentially.

Hours: 24/7 — support is available day or night.

Remember

Asking for help is not a sign of weakness — it is a brave and wise step. hbji staff will take your concerns seriously and assist you with complete confidentiality.

Full confidentiality guaranteed
Non-judgmental support
Support available in Bengali
Fast response times

Protecting Minors

hbji strictly prohibits anyone under 21 from opening an account or gaming. An age verification process is followed at the time of registration.

If there are minors in your home, use parental control software on your device that can restrict access to online gaming and gambling sites.

Keep your login details private — never share your password with anyone.
Log out after gaming — do not leave your account logged in on a shared device.
Keep your payment details secure — ensure access to your bKash, Nagad, or Rocket app is safe.

21+

For ages 21 and above only

Responsible Gaming FAQ

Answers to common questions

Log in to your hbji account and go to the "Responsible Gaming" section under Account Settings to set a daily, weekly, or monthly deposit limit. Once you lower a limit, it takes effect immediately. If you need help, our support team is available on live chat.

Yes. When you apply for self-exclusion, arrangements will be made to withdraw the remaining balance in your account. Contact our support team — they will guide you through the entire process.

No. While a cooling-off or self-exclusion is active, hbji will not send any promotional messages or bonus offers. You will also be unable to log in or make deposits during this time.

Start by contacting the hbji support team — we are available 24/7 via live chat and at [email protected]. You can also speak with a professional mental health counsellor. Talking openly with family and trusted friends can help as well.

No. Each hbji account is for the personal use of the account holder only. Allowing anyone else to use your account is against the rules and is strictly prohibited, especially in the case of minors.

Once the set self-exclusion period has ended, you will need to contact the hbji support team and request that your account be reactivated. The account does not reactivate automatically — this is a deliberate safety measure.

Play Safe, Play Happy

Enjoy gaming responsibly on hbji — explore our games section and support page

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