Learn about hbji's Privacy Policy

1 Introduction & Scope

hbji is a safe and reliable online gaming platform for players in Bangladesh. When you register on hbji, browse our website, or use any of our services, you agree to the terms of this Privacy Policy.

This Privacy Policy applies to all users of the hbji platform — whether accessed via web browser or mobile device. This policy may be updated from time to time, and we will publish a notice on the website when changes are made. We encourage you to visit this page regularly.

The information in this policy has been prepared in accordance with international data protection standards, and hbji always treats the privacy of its users with the utmost importance.

2 Information We Collect

hbji collects various types of information needed to provide you with a better service. The categories of information collected are detailed below:

2.1 Registration & Identity Information

When you create an account on hbji, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address

2.2 Financial & Transaction Information

For deposits and withdrawals, we store certain payment-related information. hbji processes transactions exclusively via bKash, Nagad, and Rocket. Transaction records, dates, and amounts are stored securely.

2.3 Automatically Collected Information

When you use the hbji platform, our system automatically collects certain technical information:

• IP address and geographic location (country and region only)
• Device type, operating system, and browser information
• Session duration and pages visited
• Gaming activity logs (play history, bet amounts)
• Data from cookies and similar tracking technologies

3 Purposes for Using Information

hbji uses collected information only for the legitimate purposes listed below. We never sell your information to third parties for commercial purposes under any circumstances.

• Account management: To create, verify, and maintain your account
• Identity verification: To complete the KYC (Know Your Customer) process to prevent fraud and money laundering
• Transaction processing: To securely handle deposit and withdrawal requests
• Service improvement: To analyse and improve the performance of the platform
• Security assurance: To detect and prevent fraudulent activity
• Legal obligations: To comply with applicable laws and regulations
• Customer support: To respond to your complaints and questions
• Responsible gaming: To identify problematic gaming behaviour and provide support

4 Cookie Policy

The hbji website uses cookies. Cookies are small text files stored in your browser that allow us to recognise you on return visits.

4.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used for tasks such as maintaining login sessions, security verification, and remembering language preferences. These cookies cannot be disabled, as doing so would prevent the platform from functioning correctly.

4.2 Functional Cookies

These cookies remember your preferences — such as your gaming history, interface settings, and other personalised experiences. They help improve your user experience.

4.3 Analytics Cookies

hbji uses cookies to analyse anonymous usage data in order to improve our services. This data is collected in aggregate form and cannot be used to identify any individual.

You can control or delete many cookies through your browser settings. Please note, however, that disabling certain cookies may affect your ability to use some features of the platform.

5 Sharing & Disclosure of Information

hbji shares your personal information with third parties only in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technical infrastructure management. These partners may only access information for the specific purpose of providing their designated services, and they operate under strict confidentiality agreements.

5.2 Legal Obligations

If a competent court, regulatory authority, or law enforcement body issues a valid request or order, hbji will be required to provide the necessary information in accordance with applicable law.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user data may be transferred to the new entity. Users will be notified in advance in such cases and will receive the same or a higher level of protection under this policy.

5.4 With Consent

Outside the circumstances described above, we do not share your information with any third party without your explicit consent.

6 Data Security Measures

hbji implements industry-standard technical and administrative measures to protect your information. Our core security measures are:

• SSL encryption: All data transmitted on the website is protected by 256-bit SSL encryption
• Data encryption: Stored sensitive information is kept in encrypted form
• Access controls: Strict role-based access controls — only authorised staff can view specific data
• Security audits: Regular security assessments and vulnerability tests are conducted
• Firewall & IDS: Advanced firewalls and intrusion detection systems are active at all times
• Staff training: Regular staff training on data protection is provided

However, no online system can guarantee 100% security. We always strive to ensure the highest reasonable level of protection and take prompt action in the event of a security breach.

7 Data Retention Period

hbji retains your information for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law.

• Active accounts: All information is retained for as long as the account remains active
• After account closure: Financial transaction records are kept for a specific period as required by law
• Identity verification data: Retained for the period specified by regulatory guidance
• Gaming history: Kept for a specific period for responsible gaming and dispute resolution purposes

Once the required retention period has ended, we securely delete or anonymise the data so that the individual can no longer be identified.

8 Your Rights

As a user of hbji, you have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of your personal information held by hbji at any time. We will respond to this request within a reasonable timeframe.

8.2 Right to Rectification

If any information stored in your account is inaccurate or incomplete, you may request a correction. Some information can be updated directly by you from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete certain information.

8.4 Right to Object to Processing

You may object to the processing of your information for certain specific purposes (such as marketing communications).

To exercise any of your rights, please contact our support team.

9 Protection of Minors

hbji provides services only to persons aged 21 or over. We do not knowingly collect information from minors. If we become aware that a minor has created an account on our platform, that account and all associated information will be deleted immediately.

If a parent or guardian believes their child is using our platform, please contact us immediately.

10 International Data Transfers

hbji uses global technical infrastructure, which means your information may be stored or processed outside Bangladesh. Whenever information is transferred internationally, we ensure that appropriate safeguards are in place in the destination country or with the service provider.

For data transfers to third countries, we use standard contractual clauses, binding corporate rules, or other internationally recognised protection mechanisms.

11 Changes to This Policy

hbji may update this Privacy Policy as needed. When changes are made, we will:

• Update the last-updated date on this page
• Publish a prominent notice on the website for significant changes
• Notify users who have provided an email address by email

Continued use of hbji after any changes will be considered as your acceptance of the revised policy. We therefore invite you to review this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please contact our support team. hbji's customer service is active 24/7 and provides support in both Bengali and English.

We place the highest importance on protecting your data and privacy, and we are committed to resolving any concerns you may have quickly and effectively.